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02-24-2012, 04:26 AM #1Junior Member
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Who still uses sprint visual voicemail?
I m currently using it as I don't wish to use gvoice. The only annoyance is the 9016 sms when I get voicemail and I haven't been successful with blocking it and still get my voicemail.
Anyways, first time I've used miui, loving it so far!
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02-27-2012, 09:40 AM #2Junior Member
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Hi this is the Sprint voicemail product manager, when VVM is not working; there are only a few things you can do to fix it. Give them a try.
Make sure that no 3rd Party Apps are affecting Visual Voicemail. Two applications in particular, Go SMS and Handcent have been causing issues with Sprint Visual Voicemail.
If you have Go SMS you will need to disable the "disable other text notifications"
If you have Handcent, you will need to go into Handcent, press menu, settings, application settings, default messaging applications and then check "disable".
Now ..
1. Go to dial pad and hit *38 Talk to cancel any call forwarding.
2. Power off the device and remove and replace the battery and power back on.
3. Update profile by hitting Menu Settings System Updates Update profile (try to leave yourself a VM)
4. Go into the visual voicemail application and compose a visual voicemail message (Hit Menu Compose) of 5+ seconds and send to activate@vvm.sprint.com.
5. Test to see if visual voicemail is working again, and if the top 4 items above do not solve the issue, I recommend you call *2 and talk to a Sprint Customer Care Representative. Typically if Visual Voicemail is not working, its related to the initial provisioning not getting setup properly.
For future visual voicemail support, you can go here.
http://support.sprint.com/support/se...sual_Voicemail
I hope this helps, and thanks for using Sprint.
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